Vital Health Naturopathic Clinic

Vital Health Cancellation Policy

In the event you do need to cancel or reschedule with less than 24 hours notice, you are welcome to have a friend or family member take your appointment to avoid paying 50% of the consult fee. When booking an appointment at Vital Health we ask that you respect we are reserving the doctors time for your appointment. Confimed patient No-Shows or same day cancellations will result in the 50% consult fee being added to a pateints account, and will need to be paid before booking/ attending their next appointment. Our cancellation policy is being implemented to ensure the doctors do not suffer a loss of income when we are unable to fill an appointment cancelled with short notice. 

Due to the rising costs of credit card processing fees, we would appreciate if patients could consider using Debit, cash, or E-Transfer as your form of payment as we do not want to implement the 2.5% processing fee. We understand that a credit card may be your main form of payment, but we would greatly appreciate the consideration.